:root{--background:#f4f5f2;--surface:#fff;--surface-soft:#f8f8f6;--text:#161915;--muted:#687067;--border:#e4e7e1;--green:#244c36;--green-soft:#e8f0eb;--lime:#c8e36a;--danger:#b33232;--danger-soft:#fff0ee;--warning:#9a6715;--warning-soft:#fff7e5;--shadow:0 18px 50px #222e2512}*{box-sizing:border-box}html{scroll-behavior:smooth}body{background:var(--background);color:var(--text);margin:0;font-family:Arial,Helvetica,sans-serif}button,input,select{font:inherit}button{cursor:pointer}.shell{grid-template-columns:250px 1fr;min-height:100vh;display:grid}.sidebar{color:#fff;background:#183626;flex-direction:column;height:100vh;padding:28px 22px;display:flex;position:sticky;top:0}.brand{color:var(--lime);align-items:center;gap:12px;margin-bottom:42px;display:flex}.brand div,.sidebarFoot div:last-child{flex-direction:column;gap:3px;display:flex}.brand strong{color:#fff;font-size:18px}.brand span,.sidebarFoot span{color:#ffffff94;font-size:12px}.sidebar 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strong{color:var(--danger)}.healthGrid{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}.healthItem{background:var(--surface-soft);border-radius:12px;align-items:center;gap:10px;min-height:92px;padding:14px;display:flex}.healthItem>div{flex-direction:column;gap:6px;display:flex}.healthItem span{color:var(--muted);font-size:12px}.healthItem strong{font-size:16px}.healthDot{border-radius:50%;flex:none;width:9px;height:9px}.healthDot.good{background:#429461}.healthDot.warning{background:#dda637}.knowledgeNumber{letter-spacing:-.06em;color:var(--green);margin-top:38px;font-size:56px;font-weight:800}.alertsList{flex-direction:column;gap:10px;display:flex}.alertItem,.allGood{background:var(--surface-soft);border-radius:11px;gap:12px;padding:13px;display:flex}.alertItem p,.allGood p{color:var(--muted);margin:4px 0 0;font-size:12px;line-height:1.4}.alertItem strong,.allGood 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(max-width:760px){.shell{display:block}.sidebar{width:100%;height:auto;padding:18px;position:static}.sidebar nav{display:none}.brand{margin-bottom:0}.sidebarFoot{display:none}.main{padding:26px 16px}.topbar{align-items:flex-end}.storeInputRow,.metricsGrid,.dashboardGrid,.healthGrid{grid-template-columns:1fr}.panel.wide{grid-column:auto}.storeInputRow button{width:100%}}.conversationsConsole{border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);border-radius:16px;margin-top:22px;overflow:hidden}.consoleHeader{border-bottom:1px solid var(--border);justify-content:space-between;align-items:end;gap:20px;padding:22px;display:flex}.consoleHeader h2{margin:0;font-size:22px}.consoleControls{gap:8px;display:flex}.consoleControls input,.consoleControls select,.consoleControls button{border:1px solid var(--border);background:#fff;border-radius:9px;padding:10px 12px}.consoleControls 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button.release{color:var(--green);background:#dce7df}.messageTimeline{flex-direction:column;flex:1;gap:10px;padding:22px;display:flex;overflow-y:auto}.messageBubble{background:#fff;border-radius:13px;max-width:min(76%,620px);padding:11px 13px;box-shadow:0 6px 20px #2332270d}.messageBubble.customer{align-self:flex-start}.messageBubble.olivia,.messageBubble.human{background:#dfeee3;align-self:flex-end}.messageBubble.human{background:#fff0cb}.messageBubble>span{color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:800}.messageBubble p{white-space:pre-wrap;margin:5px 0 7px;font-size:14px;line-height:1.45}.messageBubble time{color:var(--muted);text-align:right;font-size:10px;display:block}.replyComposer{border-top:1px solid var(--border);background:#fff;grid-template-columns:1fr auto;gap:10px;padding:16px;display:grid}.replyComposer textarea{resize:vertical;border:1px solid var(--border);min-height:72px;font:inherit;border-radius:10px;padding:12px}.replyComposer 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